Our Products
What ingredients are in your soup dumplings?
NAMU dumplings contain wheat flour (unbleached hard red wheat flour, malted barley flour), pork, water, beef, onion, cilantro, salt, green chile, and spices.
Are your soup dumplings gluten-free?
No, our Khinkali contains gluten.
There’s no soup in my soup dumplings?
Here are a few things that might cause this:
- If your dumplings stick to the pot and break, the soup may leak. Salt the water and stir occasionally, especially when you first put them in.
- Overcooking can weaken the dough and cause your dumplings to break. We recommended a cooking time of 13-15 minutes.
- Letting them cool for too long can cause the juices to be absorbed back into the meat, meaning there will be no soup in your soup dumplings.
Ordering and Payment
How do I place an order?
Add your desired quantity to the cart and proceed to checkout. You can create an account or checkout as a guest.
What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
Can I modify or cancel my order after I’ve placed it?
Orders can be modified or canceled within a specific time frame after placement. Please contact our customer service team as soon as possible for assistance.
Shipping and Delivery
How do you ship NAMU dumplings?
Our frozen food is shipped using (recyclable) insulated packaging and dry ice to ensure it remains frozen during transit.
What are your shipping options and rates?
Shipping is $20 but free for orders over $99 and over!
When will my dumplings get here?!
Delivery times depend on your location. We ship Monday through Wednesday to avoid potential melted dumplings over the weekend. Once you place your order, processing will take a few days. Then, your box will arrive in 2-3 business days, ready to be cooked and savored!
For your peace of mind, you’ll receive a shipping confirmation email once your order has been shipped. Standard shipping is 2-3 days, although this may change depending on your location!
If you have any questions about your order, don’t hesitate to reach out to our team.
Where do you ship?
Right now, we’re only shipping within the continental United States, but we’re looking to expand in the future. Shipping is free on orders over $99.
Why are your shipping costs so high?
Because our products are frozen, our shipping costs can seem high. The good news is shipping is free for orders over $99, so the more you order, the more you’ll save!
Product Information
How do you ensure the quality and safety of your products?
We follow strict quality control measures, store and ship our products in compliance with food safety standards, and manufacture them in an FDA-registered facility.
How should I store my dumplings when they arrive?
When your package arrives, immediately transfer the contents of the box to your freezer!
Returns and Refunds
What is your return policy for frozen food?
Due to the perishable nature of frozen food, we do not accept returns. However, if there is an issue with your order, please contact our team. We’re happy to help you.
What should I do if my order arrives damaged or thawed?
If your order arrives damaged or partially thawed, please contact our customer service within 24 hours of delivery. We may request photos of the damaged items to process a replacement.
Oh no, my dumplings arrived melted. What can I do?
At NAMU, we’re committed to excellence. We guarantee your dumplings will arrive frozen, or we’ll ship out a replacement.
Please don’t eat or try to refreeze your melted dumplings! Just wait until we can send you a fresh order.
How do you keep your delicious dumplings frozen during shipping?
We use a combination of dry ice, insulated liners, and shipping partners we trust! Unlike other companies specializing in frozen deliverables, we’re proud that our packaging is recyclable!
Account and Support
How do I create an account?
To create an account, click the "Sign Up" or "Create Account" button and follow the prompts.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email!
How can I contact customer service?
You can reach our customer service team via email.
Promotions and Discounts
Do you offer any discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Can I use multiple discount codes on one order?
Only one discount code can be used per order. For more details, please refer to the terms and conditions of each promotion.
